Frequently Asked Questions
Everything you need to know about shopping with BESS Australia.
What is the standard shipping time within Australia?
We offer fast nationwide shipping. Standard delivery typically takes 3-5 business days, while Express shipping options are available at checkout for delivery within 1-2 business days to most metropolitan areas.
Do BESS Australia products come with a warranty?
Yes, all our electronic products come with a standard 12-month manufacturer's warranty. This covers any functional defects or hardware failures under normal use conditions.
What is your return policy for change-of-mind purchases?
We offer a 30-day return policy. If you change your mind, you can return the product in its original, unopened packaging for a full refund or exchange, excluding shipping costs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip Pay.
Are your electronics compliant with Australian safety standards?
Absolutely. All products sold by BESS Australia are RCM (Regulatory Compliance Mark) certified, ensuring they meet all Australian electrical safety and telecommunications requirements.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our courier's portal so you can monitor your delivery in real-time.